Ordering, Payment & Delivery with Uncle Bee 🐝
Ordering & Payment
You can place an order via our website, phone, email, Facebook, or WhatsApp. The price of your items, plus postage, will be as listed on our website at the time of purchase. Full payment, including any applicable delivery charges, must be received before we can process your order.
Delivery
🚚 Dispatch Time: We aim to ship your order within 48 hours, but it may take up to 5 working days in some cases.
📦 Missing Orders: If you haven’t received your package within 14 working days, please contact us immediately. If needed, we will send a replacement, provided the original package is returned if later delivered.
📍 Returns Address: J. Gires, 189 Meadowcroft, Aylesbury, Bucks HP19 9HH. Return postage costs will be refunded upon receipt.
🔹 Standard Delivery Charges – Based on the order value and Royal Mail rates.
❌ We do NOT currently ship internationally, to Northern Ireland, or the Republic of Ireland.
Product Availability
We produce our items in small batches for freshness. If a product is out of stock, we’ll contact you with an estimated restock date, suggest an alternative, or offer a refund. Bulk wholesale and commercial orders must be requested via email at info@unclebee.co.uk and cannot be placed through the website.
Returns & Refunds
We take pride in the quality of our natural products, though seasonal changes may slightly alter their appearance or scent. If you're not completely satisfied, we offer a 100% money-back guarantee.
🔹 Returns must be sent within 30 days via recorded delivery, including:
✅ Your order ID
✅ An explanation for the return
✅ Your name, address, and contact number
Products must be in as-new, saleable condition, unless faulty. These conditions do not affect your statutory rights.
📍 Return Address: J. Gires, 189 Meadowcroft, Aylesbury, Bucks HP19 9HH. A free return label is provided.
If you have any questions, feel free to get in touch. We’re always happy to help! 🐝🍯✨
